We realise that sometimes things can go wrong. If they do, we want to hear from you so that we put them right and learn from what has happened.
You can get some of your issues dealt with quickly and easily by reporting them to us:
You can make most complaints about council services using our online form. But please be aware that there are separate arrangements for dealing with complaints and the procedures we will follow are set out below.
You have 12 months after an incident to submit your complaint. We are not obliged to investigate incidents which happened more than 12 months ago.
If you are taking legal action against the council you cannot make a complaint if it concerns the matter you are taking legal action over. You can make a complaint about an unrelated matter.
You can make a complaint on behalf of a friend or relative but you must have a signed letter from that person which authorises you to take the action.
You can make your complaint in a number of ways:
You will not be treated less favourably if you decide to complain, and your complaint will be dealt with in confidence.
It will help us if you state clearly what your complaint is, which council officers or service you have dealt with and give details of any letters you have had from us.
Please tell us what you'd like us to do to put things right.
Please provide your contact details including a telephone number and email address, if you have one.
Ask someone to help if you need advice with making your complaint to the council. It can be a friend or relative, or anyone else you choose.The following places may assist you in making your complaint:
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