Did you know? You can report issues and concerns in Hillingdon any time, day or night, via our website. Visit www.hillingdon.gov.uk/report for a full list of what you can report.
We realise that sometimes things can go wrong. If they do, we want to hear from you so that we put them right and learn from what has happened.
If you are dissatisfied with a service we have provided, in the first instance, please contact the relevant service to see if they can resolve your concerns.
If you'd still like to make a complaint
You will not be treated less favourably if you decide to complain, and your complaint will be dealt with in confidence.
The best way to make a complaint is by completing our online form.
via post - to Complaints and enquiries team, 3E/07 Civic Centre, High Street, Uxbridge UB8 1UW
If you would like advice or guidance on submitting a complaint, please call any one of the following numbers during our office hours (Monday to Friday, 9am to 5pm):
Adult social care complaints procedure (PDF)[132KB] Please note: If you have a complaint about a care home, nursing home or any other adult social care service, the first thing you should do is tell the home or service. This applies whether you pay for your care or if the local council funds it.
You have 12 months after an incident to submit your complaint. We are not obliged to investigate incidents which happened more than 12 months ago.
It will help us if you state clearly what your complaint is, which council officers or service you have dealt with and give details of any letters you have had from us.
Please tell us what you'd like us to do to put things right.
Please provide your contact details including a telephone number and email address, if you have one.
If you are taking legal action against the council you cannot make a complaint if it concerns the matter you are taking legal action over. You can make a complaint about an unrelated matter.
You can make a complaint on behalf of a friend or relative but you must have a signed letter from that person which authorises you to take the action.
Ask someone to help if you need advice with making your complaint to the council. It can be a friend or relative, or anyone else you choose.The following places may assist you in making your complaint:
Your local councillor or MP: telephone 01895 250636
Local Government Ombudsman: telephone 0300 061 0614, or write to:
The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH
Housing Ombudsman: telephone 0300 111 3000, or write to:
Housing Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9GE