Get in touch

If you are dissatisfied with a service we have provided, in the first instance, please contact the relevant service to see if they can resolve your concerns.

If you'd still like to make a complaint

You will not be treated less favourably if you decide to complain, and your complaint will be dealt with in confidence.

The best way to make a complaint is by completing our online form.

Make a complaint

Other ways to make a complaint

• via email complaintsmailbox@hillingdon.gov.uk
• via post - to Complaints and enquiries team, 3E/07 Civic Centre, High Street, Uxbridge UB8 1UW
• If you would like advice or guidance on submitting a complaint, please call any one of the following numbers: 
  • 01895 277801
  • 01895 277143
  • 01895 556015

Please note:

• If you wish to complain about the conduct of a councillor of Hillingdon Council, you must submit your complaint in writing.
• Schools have their own complaints procedures, please contact the school directly if you have a school-related complaint.

Complaint procedures

Please be aware that there are separate arrangements for dealing with some complaints and the procedures we will follow are set out below:

• Corporate complaints procedure [162KB]
• Public Health complaints procedure [48KB]
• The Independent regulatory challenge panel [11KB]
• Children and young people's service complaints procedure [125KB]
• Adult social care complaints procedure [132KB]
  Please note: If you have a complaint about a care home, nursing home or any other adult social care service, the first thing you should do is tell the home or service. This applies whether you pay for your care or if the local council funds it.
• Schools complaints procedure [22KB]
• Customer service standards [129KB]
• Unreasonable or unreasonably persistent complainants [171KB]